- Can we evaluate the platform before committing?
- Yes. A walkthrough is conducted on a sanitized sample of your data, or on a fully synthetic dataset if your agency prefers not to share charts before a Business Associate Agreement is in place.
- Is a Business Associate Agreement required?
- Yes. Hospice Helper executes a BAA with the agency before any production protected health information is processed. Every downstream vendor with potential PHI access, including AI model providers, operates under a BAA as well.
- Which EHRs can connect today?
- Any EHR that supports nightly file export (CSV over SFTP) or exposes a compliant FHIR R4 endpoint. Direct Netsmart, HCHB, MatrixCare, KanTime, and MedBridge integrations are on the roadmap, prioritized by pilot-agency demand.
- What is the integration deposit?
- A one-time $1,000 integration deposit covers the backend integration and API setup that connects Hospice Helper to your EHR — schema mapping, the secured connection, and validation against your vendor's data before go-live. It is separate from the monthly subscription. The first ten pilot agencies pay a reduced $500 rate through October 15, 2026.
- How long does deployment take?
- Hospice Helper is engineered to deliver value in weeks, not multi-quarter implementation cycles: EHR connection, initial ingest of active charts with nightly synchronization, and real findings on the worklist within the first week.